Modifly is Flytanium's way to bring you the finishes you want for the knife scales you want, when you want it! All made-to-order by our in-house artists!
Modifly is Flytanium's way to bring you the finishes you want for the knife scales you want, when you want it! All made-to-order by our in-house artists!
Modifly is Flytanium's way to bring you the finishes you want for the knife scales you want, when you want it! All made-to-order by our in-house artists!
Our goal is for you to be thrilled not only with your purchase, but out in the wild with all your Flytanium products. However, we understand that you may have questions or need some clarification on how we operate. Here are some commonly asked questions from loyal customers. If you have any further questions, please feel free to reach out to us directly - we'd be more than happy to assist you.
Returns
We gladly offer a full refund and will cover shopping on returns within 30 days of purchase, with some conditions and exceptions:
Products must have been purchased through Flytanium.com.
Limited Editions should be returned within 7 days of your order’s delivery date. Exchanges cannot be guaranteed. Our product page outlines our 7 day return window during your ordering process.
For a full refund, your product must be in its original state and unopened packaging. Damaged items or parts that have been installed may only be eligible for a partial refund. A 5% restocking fee will be charged on returns with opened or missing packaging.
Your return must be shipped back to us within 30 days rom when we send you a Return Authorization number. After 30 days, we cannot accept the return. The Return Authorization number will be void and we will remove any exchanges on hold.
Shipping fees are non-refundable.
Request a return here or you can contact us with your request.
If you received an item different from what you ordered, please reach out to us and we'll start a return process for the incorrect item and ship out what you ordered as soon as possible.
Exchanges
Domestic - Free return shipping on exchanges for orders within the US.
International - Customer is responsible for return shipping costs.
Returns
Domestic & International- Customer is responsible for return shipping costs.
We are unable to accept returns on Flytanium products obtained from a retailer other than www.flytanium.com. Please return the product to the original retailer. If you have an issue covered by our warranty, we’ve got you covered: see our Flytanium Warranty Policy outlined below.
Exchanges & Refunds
We offer free returns and exchanges within 30 days of your purchase. If your product is out of stock, we will happily issue you a store credit for the value of your product. Please visit our Returns & Exchanges Center to begin a return.
Refunds typically take 3-5 business days to be processed through your financial institution but may take more time depending on when your billing period ends.
Please let us know as soon as possible if you want to change any items in your order. You have 12 hours from the time your orders is placed to inform us about any changes to your Modifly order. Production may start as soon as 12 hours after the order is placed.
Warranty
We guarantee all Flytanium goods to be free of manufacturing defects both in material and workmanship. If your product is defective, we will repair it, replace it or substitute it for a different product of equal value.
Our warranty does not cover normal wear and tear that happens on a knife. Damage caused by abuse, neglect, incorrect installation, failure to perform maintenance, or prying is not covered. If you are unsure how to install your product or think you might damage it in the process, reach out to us, we’ll be happy to help guide you through the installation.
Our warranty lasts 30 days. If a warranty request is not made within your 30 day window, we can't guarantee a return, exchange or substitution.
We review warranty claims for purchases made with dealers on a case-by-case basis and will reject a warrantee claim for the same reasons listed above.
Our warranty specialists do amazing work and they'll try to fix any of our products regardless of purchase date.
Please email us to initiate a warranty claim through our Contact Form.
This varies from brand to brand - some yes, some no. Check with your knife manufacturer for details.
Shipping
We ship orders via USPS and UPS. Our Shipping Department is closed on Saturday & Sunday and on all federal holidays, so any orders placed over the weekend or on a federal holiday will ship within the next 2 business days. Limited circumstances may also delay dispatch time (i.e. combined orders, order verification, high volume, etc).
If, for any reason, you have changes which need to be made to your order, please reach out to us as soon as possible. We’d love to make edits before your order is shipped.
If you have specific shipping needs, please email us prior to placing your order. We can generally accommodate most needs (i.e. overnight shipping).
Most orders are shipped without a signature required. If you prefer for your order to require a signature, please let us know in your ‘Order Notes’ box during checkout.
If an item is marked delivered according to tracking number, but you haven’t received your order, then we will reship your order to you with a signature requirement to ensure delivery.
Orders typically ship within 1 business day. If you’ve made a special request, such as to have additional pocket clip holes added, there may be an additional 2-3 business day delay to perform the service. Also, if you’ve left us a note on your order, there may be a small delay as all notes are reviewed by team members before the order can move to processing.
Tracking numbers are sent within your shipping confirmation email. If you don’t end up seeing that email in your inbox, please check your spam/junk folders. If you still haven’t found that email anywhere after checking your spam, reach out to us and we’ll get back to you with your tracking number as soon as we can.
We ship many items to select international destinations. Some items cannot be shipped to all destinations. Any and all customs, duty, or import fees are entirely the responsibility of the customer. We will not falsify customs documentation for any reason, so please don't ask us. You, as the customer, are responsible for knowing the legality of import. In some cases, regardless of legality, there may be items we do not ship to an international destination due to past package seizures by the destination's customs office. Please email us for questions regarding shipping restrictions.
Occasionally there may be times when there are no shipping options available for particular destinations due to transportation issues or global health crisis issues. We apologize for any inconvenience. We are not responsible for lost, seized, or stolen international shipments and will not refund any part of your order if it is seized by a customs agent. Order at your own risk.
Here is a list of international destinations we normally ship to: American Samoa, Andorra, Australia, Austria, Belarus, Belgium, Canada, Czech Republic, Estonia, Finland, France, Germany, Gibraltar, Greenland, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Qatar, Slovakia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, United Arab Emirates.
We understand how frustrating it can be to have your package delayed or potentially lost. Before we can start a trace on your order or reship your order, 2 weeks must pass without any tracking updates.
Please reach out to us if you haven't received your order within 2 weeks of receiving your shipping confirmation email.
Products
Each knife is different and requires some basic tools and knowledge. There are some great community resources out there for the disassembly and reassembly of popular models. Here are some of our favorites:
Need more help? Your items still not fitting together properly? Email us and we’ll walk you through the process as well as troubleshoot any potential defects or issues with your product(s).
If you’d rather, we’d be happy to install them for you. Please fill out our installation form here. Installs start at $25. Please note that we do not offer installation services for any non-Flytanium parts.
We offer left hand pocket clip hole drilling for many of our scales. Products that can be drilled for left hand carry will specify in the product listing or are in our left hand friendly collection. Simply select the option to add left-hand carry holes before you add your item to cart. Your items will arrive with left-hand carry holes alongside our factory standard right-hand carry holes. Please note there may be an additional 2-3 business day delay to perform this service.
Our selection of models is a combination of knives we love and knives the community has asked for. If you’ve got a brilliant idea for us, drop us a line.
Each finish is made by hand by our modifications team. This, combined with the nature of the chemicals we work with, leads to a unique finish each time.
Discounts
Yes! We're proud to offer a 10% discount with proof of service. Please email info@flytanium.com to become verified.
Flytanium Account
No problem! If you’ve lost your password, just click the "Forgot your password?" link on your account page or email us and we’ll get you linked back up.
